RENTAL CONDITIONS
If the holder of the reservation requests an invoice for his stay, this will be exempt from VAT under Article 20.1.23 of the VAT law (the rented property is registered as a tourist accommodation, but the lessor does not carry out any economic activity related to the accommodation and therefore can only issue invoices exempt from VAT).
If you booked directly with Houseintarifa.com a deposit is established of 150€, which will be paid on arrival in cash and returned in the same way at check-out after apartment review. The deposit covers possible damages to the apartment and common areas, loss of keys/garage remote control and penalties for non-compliance with community rules. If you booked with other booking platforms the deposit conditions will be established by them.
THE DAY OF YOUR ARRIVAL , you will have to notify us by pone at +34 615446281 by whatsapp, one hour or more in advance of your arrival.
It is mandatory to sign a rental contract at presential or online check-in , as well as to provide ID or passports of guests over 16 years old for the correct registration of guests according to tourist regulations.
Please send us the personal data that will be required via e-mail in advance or by partee app, in order to proceed with the correct completion of the rental contract and travels info to be signed eather at online or presential checkin.
CHECK-IN TIME: FROM 4:00 P.M.
For check-in after 00:00 p.m., the keys will not be handed over in person. The keys must be collected by the guest from a safety deposit box with the code that we will provide. In these cases, the total amount of the rental plus the deposit pending payment, must be paid by bank transfer as stipulated in the first payment method described above.
IT IS NOT POSSIBLE TO ARRIVE BEFORE 4 P.M., IT IS NECESSARY TIME FOR CLEANING AND A DEEP DESINFECTION OF THE APARTMENT.
IT IS NOT POSSIBLE TO LEAVE THE LUGGAGE IN THE APARTMENT BEFORE CHECK-IN.
MAXIMUM CHECK-OUT TIME: UNTIL 12:00 NOON.
Please, for any request of information, change or requirement regarding your reservation, it is preferable to communicate via e-mail to apartamentosdluna@gmail.com, for a correct management of the same.
In case your reservation is in Residencial Luna, the access time to the chill-out and common areas is until 00:00 at night, to avoid disturbing the neighbors and ensure the rest of the other guests.
CLAUSES OF THE TOURIST CONTRACT WHICH IS SIGNED UPON ARRIVAL AT THE APARTMENT AND WHICH THE GUEST ACCEPTS WHEN BOOKING THE ACCOMMODATION:
1. The tenant and other users of the rented establishment are subject to the obligations established in Law 13/2011, of December 23rd of Tourism of Andalusia. When the tenant and other users fail to comply with any of the obligations established in Law 13/2011, of December 23rd, especially those relating to the rules of coexistence, THE LESSOR OR OWNER may refuse the stay of the users and require the abandonment of the housing, within twenty-four hours, and require if necessary for this purpose, the presence of the security forces of the State.
Rules of coexistence and internal regime of the tourist housing:
a) The lessee may not introduce furniture in the dwelling, or carry out works and repairs in the same, without written authorization to the lessor.
b) The lessee may not lodge a greater number of persons than the number of persons specified in the present contract, nor sublet the accommodation.
c) The lessee may not carry out activities or use the accommodation unit for purposes other than those for which it was contracted. The lessee is obliged to keep the accommodation unit in perfect condition for the duration of the reserved stay.
d) The lessee may not introduce appliances that increase the usual consumption of water, electricity or fuel, without the authorization of the lessor. e) The lessee may not carry out activities in the dwelling that are annoying, unhealthy, harmful, dangerous or illicit, and which are contrary to the Statutes of the Community.
It is strictly forbidden to practice any sport, play games or organize noisy parties both inside the apartment and in the common areas that could disturb the neighbors.
2. The tenant may use the apartment from 16.00 on the day of check-in indicated in the reservation, and must leave the apartment on the day of check-out indicated in the reservation at 12.00, once the apartment has been cleaned and the garbage has been thrown away.
3. A security deposit / deposit is established as a guarantee of conservation or replacement of furniture and objects of the apartment and communal areas (regardless of the total price of the lease). This deposit will be paid in cash on arrival, and will be returned after check-out if no damage caused by the tenant is observed.
If the rental payment is made through an online rental platform, the deposit is managed by that company, and will be required to the tenant also in case of damage or loss of furniture and belongings, previously notified to the guest, after having checked the apartment.
4. The lessee declares to receive the said apartment, its utensils and belongings in perfect conditions of use, undertaking to keep it and return it in such conditions. In the event that the apartment suffers damage to its structure or furniture, the damages shall be borne by the lessee.
5. The loss or misplacement of the set of keys or garage door opener-for apartments with garage-, will be penalized with 100,00 Euros lossing the door opener and 150 Euros lossing also the garage door opener.
In case of forgetting the key inside the apartment, the cost of the opening will be paid by the client. These payments will be paid on the spot in cash.
6. Electricity, water and internet are included in the rental price. The lessor is not responsible for the punctual cuts in these supplies, whether they are planned by the supply company or due to breakdowns in the supply network. In these cases, the responsibility to reestablish the contracted service falls exclusively on the supplying company, which will be notified by the Lessor once the communication of the supply cut by the Lessee has been received.
7. The presence of domestic animals is not accepted, unless expressly communicated to the lessor and accepted or not, as the case may be, by the lessor.
8. The lessee is directly and exclusively responsible, and exempts the lessor, for any damage that may be caused to persons or things caused by the lessee or the persons living in the rented dwelling that is the object of this contract.
9. If the tenant terminates his stay before the date of departure for any reason, he is obliged to pay the full agreed rental price.
10. The present contract will be automatically terminated without prior notice, on the date indicated in clause 2, that is to say, at the end of the contractual agreement, and the keys to the dwelling must be handed over without delay. If he fails to do so, the lessee shall pay, apart from the costs and expenses caused by his breach, and as a penalty clause, an amount equal to twice the contracted price, for each equal period of time or fraction thereof that elapses, until the owner obtains free possession, or in case the lessor has a lease commitment with a new tenant, in addition to the double of the price of this lease commitment, the damages and prejudices that judicially and extrajudicially, including the costs and fees of Lawyers and Attorneys (or other professionals) can demand the tenant with whom the lessor has previously committed himself.
11. Both parties expressly submit to the Courts and Tribunals of Algeciras, renouncing their own jurisdiction.
12. This establishment has a complaints and claims form that can be requested and completed in the office located in C/ San isidro nº10 (Tarifa) from 9.00 to 14.00. Under the provisions of Law 15/1999, of December 13, Protection of Personal Data, we inform you that the personal data you provide will be incorporated and will be treated in the files owned by Des Renting Tarifa S. l, with CIF B72299621 and address at C / San Isidro 10 11380 Tarifa (Cadiz), in order to be able to respond to your request and provide the requested service, as well as to keep you informed, including by electronic means, on issues relating to the activity of the company and its services. We also inform you of the possibility of exercising at any time, the rights of access, rectification, cancellation and opposition of your personal data by written request addressed to the above address or via email address.
BOOKING CANCELLATION POLICY FOR 2023
• Guests must cancel at least 60 days prior to arrival to receive a 50% refund of all nights.
• If they do it after that period, 100% of all nights will be charged.
CONDITIONS OF MODIFICATION, MANAGEMENT OR CANCELLATION:
Any modification of your reservation, will be considered for all purposes as a cancellation and will lead to the realization of a new reservation.
In case of modification or cancellation of the reservation, it must always be communicated in writing via e-mail to apartamentosdluna@gmail.com.